Desktop / Tech Support : III (Senior)

Our client is currently seeking a Desktop / Tech Support : III (Senior)- Greater West Palm Beach Area

Shift times : 8am - 5pm ET

Hybrid position, in office as needed

Position requested for the Greater West Palm Beach Area

Key cities : Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.

Overview

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team. This role is central to delivering unparalleled technical support for staff and sales associates by managing end-user technologies within a local network environment. You'll troubleshoot hardware, software, and connectivity issues, configure workstations, and collaborate across ITIL teams to ensure seamless operations and an exceptional user experience.

Required Skills & Experience

• Education & Experience
• Bachelor's degree in a relevant field or equivalent experience
• Minimum 3+ years of IT support experience (5+ preferred)
• Technical Expertise
• Windows & Mac troubleshooting and support
• Mobile device configuration and troubleshooting
• Basic network and hardware troubleshooting
• Microsoft 365, including Copilot and AI technologies
• ServiceNow and Ivanti experience (preferred)
• Soft Skills
• Exemplary customer service and communication skills
• Ability to explain technical issues in non-technical terms
• Active listening, patience, and compassion during stressful situations
• High emotional intelligence; adaptable to different personalities and skill levels
• Strong problem-solving and root cause analysis skills
• Critical thinking and resourcefulness when standard solutions don't work
• Professional Attributes
• Flexible, well-organized, and able to prioritize multiple tickets
• Growth mindset with eagerness to learn new tools and technologies
• Team player who collaborates effectively with technicians, departments, and vendors
• Reliable transportation; able to lift up to 50 lbs unaided

⚙ Core Responsibilities