Customer Service Representative

Primary Responsibility :

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

What You’ll Do :

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment / computers needed to perform duties, greeting visitors
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.

What Experience and Education You Need :

Physical Requirements :

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $16.25 - $20.25 hourly. Rate may vary based on work location.”

Americold is an Equal Opportunity / Affirmative Action Employer and complies with applicable employment laws.

EOE / AA M / F / D / V DFW.

You should be proficient in :