Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Odessa, DE, US
No se aceptan más aplicaciones
Associate Team Leader

Associate Team Leader

H&R Block • Odessa, DE, US
Hace 2 días
Tipo de contrato
  • A tiempo completo
  • A tiempo parcial
Descripción del trabajo

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #8324

    Crear una alerta de empleo para esta búsqueda

    Team Leader • Odessa, DE, US

    Ofertas relacionadas
    Operations Team Lead

    Operations Team Lead

    Goodwill of Delaware and Delaware County • New Castle, DE, US
    A tiempo completo
    Schedule : must have open availability.The Operations Team Lead is responsible for leading the daily flow of materials and processes in specifically assigned areas in warehouse and warehouse resourc...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Shift Lead

    Shift Lead

    Maryland Staffing • Chestertown, MD, US
    A tiempo completo
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Mostrar más
    Última actualización: hace 6 días • Oferta promocionada
    Shift Leader

    Shift Leader

    Wendy's • MANTUA, NJ, US
    A tiempo completo
    Established in 2021, Flynn Wendy’s has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy’s restaurants across the District of Columbia, Maryland, Pennsylvania,...Mostrar más
    Última actualización: hace más de 30 días
    Customer Service Leader

    Customer Service Leader

    Royal Farms • Queen Anne, MD, US
    A tiempo completo
    The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    (USA) Member Team Lead

    (USA) Member Team Lead

    Walmart • Dover, DE, US
    A tiempo completo +1
    Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and pr...Mostrar más
    Última actualización: hace 24 días • Oferta promocionada
    Bilingual E-Commerce Fulfillment Team Member

    Bilingual E-Commerce Fulfillment Team Member

    Bell Nursery • Bridgeton, NJ, US
    A tiempo completo
    Join Our Fast-Paced Fulfillment Team and Be the Reason Customers Smile!.Are you someone who thrives in a high-energy environment, loves staying busy, and takes pride in getting things done right an...Mostrar más
    Última actualización: hace 7 días • Oferta promocionada
    Shift Leader

    Shift Leader

    Panda Restaurant Group • New Castle, DE, US
    A tiempo completo
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Mostrar más
    Última actualización: hace más de 30 días
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Queen Anne, MD, US
    A tiempo completo
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Onboarding Associate

    Onboarding Associate

    BCforward • USA, Delaware, Newark
    A tiempo completo
    BCforward is currently seeking a highly motivated.Job Summary : As an Onboarding Liaison in the Loan Trading Documentation team, you will Coordinate with front office, clients, and operations to ide...Mostrar más
    Última actualización: hace 12 días
    Table Games Dealer (PT / OC)

    Table Games Dealer (PT / OC)

    Delaware Park Casino and Racing • Bellefonte, DE, United States
    A tiempo completo
    This position qualifies for a $500 signing bonus.The remaining $250 will be given after the first 90 days and 240 hours worked. Creates and ensures a fun-filled, entertaining, and exciting environme...Mostrar más
    Última actualización: hace 3 días • Oferta promocionada
    Count Team Associate (FT)

    Count Team Associate (FT)

    Hollywood Casino Perryville • Perryville, MD, United States
    A tiempo completo
    We're always looking for talent that believes in having fun.At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced.You'll work with an incr...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    Service Team

    Service Team

    Panda Restaurant Group • Dover, DE, US
    A tiempo completo
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Mostrar más
    Última actualización: hace más de 30 días
    Table Games Dealer (PT / OC)

    Table Games Dealer (PT / OC)

    Delaware Park Casino & Racing • Middletown, DE, United States
    A tiempo completo
    This position qualifies for a $500 signing bonus.The remaining $250 will be given after the first 90 days and 240 hours worked. Creates and ensures a fun-filled, entertaining, and exciting environme...Mostrar más
    Última actualización: hace 3 días • Oferta promocionada
    Team Member

    Team Member

    KFC • Camden-Wyoming, DE, United States
    A tiempo completo
    Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,00...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Shift Lead

    Shift Lead

    Walgreens • Chestertown, MD, US
    A tiempo completo
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Team Member

    Team Member

    Tractor Supply • Dover, DE, US
    A tiempo completo
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Team Member

    Team Member

    Pizza Hut • Dover, DE, US
    A tiempo completo
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Mostrar más
    Última actualización: hace más de 30 días
    Shift Leader

    Shift Leader

    Border Café / Jose Tejas • Newark, DE, USA
    A tiempo completo
    Quick Apply
    Border Cafe has always focused on quality food at amazing value accompanied by outstanding, hospitality driven service.Our scratch kitchen and focused service has made us the leader in Authentic Te...Mostrar más
    Última actualización: hace más de 30 días