Chief Technology Officer

Banking is being reimagined—and customers expect every interaction to beeasy, personal, and instant. Interface.ai is the agentic AI layer for modern banking—safe, accountable AI agents that resolve issues, personalize experiences, and drive outcomes across all interaction channels (voice, chat, employee‑assist). We partner with 100+ U.S. banks & credit unions, delivering secure, auditable automation with tangible performance gains. More than 100 financial institutions rely on our banking‑specific AI and domain expertise to move fast, stay secure, and measure impact. We help financial institutions deliver better customer experiences and improved operating performance at scale.

Our mission is clear : to transform the banking experience so every consumer enjoys hyper‑personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

About the Role

We’re hiring a Chief Technology Officer to lead the next chapter of our platform—taking us from high growth to durable scale . You’ll be a strategic partner to the CEO and a hands‑on systems thinker who combines architectural depth with operational excellence. Your mandate : translate vision into reliable, secure, efficient products , build a high‑performing global organization , and establish the operating rhythm that delivers innovation with governance, predictability, and measurable impact .

What will get you excited on day one

• Scale an AI platform across channels : Advance multi‑tenant, multi‑region architecture and multi‑agent orchestration with strong safety, evaluation, and tooling patterns.
• Raise the reliability bar : Define and enforce SLOs / error budgets , harden release engineering and observability , and ensure resilience (graceful degradation, redundancy, failovers).
• Unblock legacy integration : Expand automation across fragmented / legacy systems (even when APIs are limited) with clear guardrails and auditability.
• Governed self‑service at scale : Build a maker–checker approvals model, environment promotion , versioning / rollbacks , and end‑to‑end analytics (content lineage, experience scoring, knowledge‑gap detection) so customers can move fast with safety and control .
• Make outcomes measurable : Tie reliability, performance, and unit economics to business results (CSAT, containment, NRR, ARR realization) with exec‑ready dashboards.
• Level‑up the operating system : Institutionalize delivery governance , reduce time‑to‑value, manage technical debt, and drive cost / performance (incl. FinOps).
• Build leaders, not just teams : Coach a strong leadership bench across Engineering, AI, DevOps, and Security ; design org structures for scale across US and India .
• Partner across the business : Work closely with Product, CS, Security, and GTM to align roadmaps with customer value, compliance, and faster go‑to‑market.

What You Will Do

Engineering Execution & Delivery Governance

Platform Reliability, Security & Compliance

Leadership & Organizational Scale

Represent technology to investors, customers, and partners—articulating how platform evolution drives value creation and defensibility.

What You Bring

Why this opportunity is rare

Why now?

What We Offer :

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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