NowNext CRM Execution Team Leader

NowNext CRM Execution Team Leader

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role

We are seeking an exceptional and visionary leader to head the newly formed NowNext CRM Execution Team. This is a high-profile, highly political role within a lighthouse program directly sponsored by Bill McDermott and Steve Zirkel's office.

The NowNext CRM program aims to transform strategic customers by migrating them from legacy CRM systems (Salesforce, Pega, and others) to the ServiceNow AI Platform, driving measurable outcomes such as 50%+ CRM run-cost savings and positioning ServiceNow as the leading AI CRM platform.

The Execution Team Leader will build, lead, and manage a dedicated team of 14 experts to rapidly implement these initial high-value CRM projects, ensuring seamless delivery from sales handoff through project completion.

Key Responsibilities

• Lead the overall vision and execution of the NowNext CRM program's initial lighthouse projects.
• Build and execute a program plan focused on rapid delivery ("weeks, not years") for industry-defining customers.
• Ensure alignment with executive-level sponsorship and expectations for transformative outcomes.
• Strategize on blending new hires with internal talent to form cohesive, high-performing delivery teams.

Team Building & Management

Project Execution & Delivery Oversight

Operational & Asset Development

Qualifications & Experience

To be successful in this role you have :

Required

Preferred

Success in this role looks like

Why join us

For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.