Healthcare Customer Service Associate

A company is looking for a Healthcare Customer Service Associate.

Key Responsibilities

Conduct outbound engagement phone calls to members to enhance satisfaction

Assist members in navigating the healthcare system and addressing health plan concerns

Maintain empathy and professionalism while documenting call logs and participating in program improvements

Required Qualifications

High School degree or GED equivalent required; Bachelor's degree preferred

Two years of experience in a related field, preferably in healthcare or member engagement

Valid driver's license and clean driving record required

Continuous learning and progress toward certification is encouraged

Fluency in English and Spanish is a plus