Lead Dispatcher

Description

Job Summary Details :

Responsible for overseeing a crew of 5 to 10 Taxi Dispatchers. Makes sure all of the MSY / ABM guidelines are adhered to. Communicates with the Operations Manager timely with any issues or incidents that may need to be reported to the General Manager or MSY management. Makes sure all positions are covered and works side by side with the Taxi Dispatchers.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM 2024 Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)

Basic Qualifications :

Must be 18 years of age or older

No high school diploma GED or college degree required.

One year of similar experience preferred.

Responsibilities :

Establish and maintain effective communication and working relationships with clients co-workers shift coordinators supervisors managers etc.

Schedule and dispatch resources which may be team members crews / teams equipment or service vehicles to appropriate locations according to customer requests specifications or needs using radios telephones and / or computers; determines types or amounts of equipment vehicles materials or personnel required according to work orders or client requirements

Ensure timely and efficient movement of resources according to work orders and / or resource schedules

Oversee all communications within specifically assigned area(s)

Receive or prepare work orders and work schedules

Record and maintain files and records of customer requests work or services performed inventory and other dispatch information

Recognize and mitigate a variety of issues encountered within the department and other work environments

Confer with clients and / or supervising personnel in order to address questions problems and requests for resources

Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

Compile statistics and reports on work progress.

Monitor daily services and provide updates and reports

Comply with all safety security compliance and quality standards and procedures established by the Company Clients and regulatory authorities.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer veterans and candidates with military experience encouraged to apply

Military Occupational Specialty Code : 51R

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1