Job Description
Job Description
- This position is in-office in the city of Inglewood, CA.
Work Schedule : This shift will tend to end around 7 : 00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well.
Job Overview :
Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.
Key Responsibilities :
Coordinating Service Requests : Efficiently schedule and dispatch service calls to field technicians.Communication Point : Act as the main point of contact for field teams, customers, and management.Problem-solving : Address customer inquiries and resolve issues promptly to ensure customer satisfaction.Monitor and Adjust Schedules : Monitor schedules closely and make real-time adjustments to optimize operations.Record-Keeping : Maintain accurate records of service requests, schedules, and any incidents.Emergency Response : Coordinate emergency response efforts when necessary.Resource Allocation : Ensure efficient allocation of resources to meet operational demands.Collaboration : Work closely with other departments to streamline processes and improve service delivery.Qualifications :
2+ years of dispatching experience.HVAC industry experience is required.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to work in a fast-paced environment and manage multiple tasks simultaneously.Proficiency in basic computer applications and call center software. Service Titan experience is a plus.Benefits :
Health insurance : Comprehensive medical, dental, and vision coverage.Retirement plan : 401(k) with company match.Paid time off : Generous vacation, holidays, and sick leave.Training and development : Ongoing opportunities for professional growth and advancement.Company culture : A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.#ADO