HVAC DispatcherJW Plumbing, Heating, Air • South El Monte, CA, US
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HVAC Dispatcher
JW Plumbing, Heating, Air • South El Monte, CA, US
Hace 1 día
Tipo de contrato
- A tiempo completo
Descripción del trabajoCoordinating Service Requests : Efficiently schedule and dispatch service calls to field technicians. Communication Point : Act as the main point of contact for field teams, customers, and management. Problem-solving : Address customer inquiries and resolve issues promptly to ensure customer satisfaction. Monitor and Adjust Schedules : Monitor schedules closely and make real-time adjustments to optimize operations. Record-Keeping : Maintain accurate records of service requests, schedules, and any incidents. Emergency Response : Coordinate emergency response efforts when necessary. Resource Allocation : Ensure efficient allocation of resources to meet operational demands. Collaboration : Work closely with other departments to streamline processes and improve service delivery. 2+ years of dispatching experience. HVAC industry experience is required. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficiency in basic computer applications and call center software. Service Titan experience is a plus. Health insurance : Comprehensive medical, dental, and vision coverage. Retirement plan : 401(k) with company match. Paid time off : Generous vacation, holidays, and sick leave. Training and development : Ongoing opportunities for professional growth and advancement. Company culture : A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
Job Description
Job Description
- This position is in-office in the city of Inglewood, CA.
Work Schedule : This shift will tend to end around 7 : 00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well.
Job Overview :
Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.
Key Responsibilities :
Qualifications :
Benefits :
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Dispatcher • South El Monte, CA, US
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