Field Quality Manager

Job Description

Job Description

Field Quality Manager (FQM)

TechFlow Inc. is seeking a proactive and detail-driven Field Quality Manager to join our team in supporting security equipment throughout the US. In this pivotal role, you’ll help drive operational excellence by supporting the implementation of quality standards and continuous process improvements that enhance reliability and customer satisfaction. Reporting to the Senior Field Quality Manager, you’ll work hands-on with regional customers and stakeholder personnel to ensure compliance, resolve issues efficiently, and maintain consistent, high-quality performance across field operations.

Work is primarily home-based with up to 75% travel required.

Key Responsibilities

• Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues.
• Maintains compliance with contract and quality requirements through documentation reviews and field audits.
• Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards.
• Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency.
• Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements.
• Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals.
• Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation.
• Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review.
• Uses maintenance tracking systems (EAM / CMMS) to create and update work orders, verify data accuracy, and report discrepancies.
• Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements.
• Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts.
• Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals.
• Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates.
• Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items
• Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities.
• Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management
• Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail.

Requirements

Preferred Qualifications

#techflow

About TechFlow

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business : Platform Services, Mission Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

Benefits

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!