Talent.com
Intake Specialist | Customer Care
Intake Specialist | Customer CareBehavior Frontiers • Los Angeles, CA, United States
No se aceptan más aplicaciones
Intake Specialist | Customer Care

Intake Specialist | Customer Care

Behavior Frontiers • Los Angeles, CA, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Description

Pay Range: $20 - $23 per hour

Location: BFHQ, El Segundo

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Intake Specialist plays a critical role in our company and we need an individual who has excellent written and verbal communication skills, proficient in customer service, practice management software, healthcare documentation, benefits verification, and community resources.

How will you help create a World Without Limits:
  • Handles incoming phone calls on the intake line and assists callers with intake inquiries
  • Efficiently gathers all pertinent information from the first point of contact with potential client families and offers excellent customer service experience while doing so
  • Represents Behavior Frontiers positively to families interested in ABA services for their child(ren)
  • Creates Salesforce profiles for incoming referrals and maintains database, updating profiles timely
  • Responds to emailed referrals
  • Maintains positive communications with all funding sources, clients, and coworkers
  • Maintains complete confidentiality in matters of company operations, personnel, and clients
  • Meets individual weekly and monthly targets
  • Supports team in meeting departmental weekly and monthly targets
  • Interfaces effectively with other departments and builds strong working relationships with peers in adjacent departments, such as Recruitment and Client Service Departments
Requirements:
  • Ability to work in a high paced, competitive, performance-based environment
  • Ability to provide excellent customer service
  • Proficient in or motivated to learn health practice management software, healthcare documentation, benefits verification, and community resources
  • Excellent verbal and written communication skills in English
  • Excellent reading comprehension and analysis skills
  • Initiative and team building skills in order to develop internal, and external relationships
  • Sense of urgency and ability to convey why Behavior Frontiers is the best choice in seeking care
  • Ability to multi-task with urgency in order to meet all agreed upon deadlines
  • Effective planning, organizational skills, time management and prioritization; attention to detail
  • Unwavering commitment to confidentiality of client PHI
  • High School Diploma or GED
  • Provide negative TB test results
  • Able to clear FBI & DOJ fingerprinting
  • Valid Government ID
Preferred but not required:
  • Bilingual in Spanish or other language
  • Bachelor's Degree
  • Knowledge of Salesforce
  • Knowledge of Applied Behavior Analysis therapy
  • Preferences will be overlooked for the right candidate
Responsibilities:
  • Effectively manage incoming phone calls on the intake line and assists callers with intake inquiries
  • Efficiently obtains any and all pertinent information to guide potential clients through the intake process until they are connected to care
  • Represents Behavior Frontiers positively to families interested in ABA services for their child(ren)
  • Creates Salesforce profiles for incoming referrals and maintains database, updating profiles in a timely
  • Maintain and nurture positive communicative relationships with all funding sources, clients, and coworkers
  • Maintains complete confidentiality in matters of company operations, personnel, and clients
  • Ensure you continue to meet Key Performance Indicators (KPI) for weekly and monthly goals
  • Conducting improvement/planning meetings with manager when KPIs are not being met
  • Supports team in meeting departmental weekly and monthly targets
Why Behavior Frontiers is perfect for you:
  • Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!
  • 401K Plan with company match after 6 months of employment
  • Paid Personal Time Off
  • Paid Holidays
  • Paid Sick Leave
  • Medical, Dental and Vision insurance
  • Opportunities for career advancement
  • Performance and promotion raises
  • Paid mileage & drive time
  • Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
  • Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
  • Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
  • Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
  • Deals: Exclusive discounts and savings to 500+ companies and more!
  • Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
  • Lab Testing Discounts: 10-80% off costs of routine lab work
  • New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide

Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.
Crear una alerta de empleo para esta búsqueda

Intake Specialist | Customer Care • Los Angeles, CA, United States

Ofertas similares

Intake Specialist

Blackstone Law, APCBeverly Hills, California, US
A tiempo completo

We are seeking a driven, personable, and resilient.In this role, you will be the first point of contact for potential clients, playing a critical part in connecting individuals with the legal repre...Mostrar más

 • Oferta promocionada

Quality Improvement Coordinator

Astiva Health, IncLong Beach, CA, United States
A tiempo completo

Quality Improvement Coordinator.Orange, CA is a premier healthcare provider specializing in Medicare and HMO services.With a focus on delivering comprehensive care tailored to the needs of our dive...Mostrar más

 • Oferta promocionada

Customer Solution Center Compliance/Audit Readiness Specialist

MDA EdgeLos Angeles, CA, United States
A tiempo completo

Customer Solution Center Audit Readiness Specialist II.The Customer Solution Center Audit Readiness Specialist II is responsible for the execution, oversight, and monitoring of the guidelines and p...Mostrar más

 • Oferta promocionada

Patient Care Coordinator

World Class HealthLong Beach, CA, United States
A tiempo completo

Must be able to be in office in SF 6 days/mo.We are a global Center of Excellence network helping self-insured employers save up to 50% on surgical and specialty care.By partnering with a hand-sele...Mostrar más

 • Oferta promocionada

Patient Care Specialist 2

AIDS Healthcare FoundationLos Angeles, CA, United States
A tiempo completo

Patient Care Specialist 2 At AIDS Healthcare Foundation.A Patient Care Specialist 2 (PCS2) contributes to AIDS Healthcare Foundation (AHF) by embodying our commitment to excellence in patient care ...Mostrar más

 • Oferta promocionada

Account Specialist

TradeJobsWorkforce91331 Los Angeles, CA, US
A tiempo completo

Account Specialist Job Duties: Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.Completes enrollments by analyzing and auditing docume...Mostrar más

 • Oferta promocionada

Acquistions Support Specialist

Clearance JobsEl Segundo, CA, United States
A tiempo completo

Acquisition Support Specialist Opportunity.Axient is seeking an Acquisition Support Specialist to join our team in El Segundo, CA to provide support to the Cyber Integration (BZGY) customer.This is...Mostrar más

 • Oferta promocionada

Intake Specialist

Lawyers for Justice, P.C.Glendale, CA, United States
A tiempo completo

Growing law firm in the Los Angeles area, considered a powerhouse in the field of plaintiff's side wage-and-hour class action litigation, seeks a highly-qualified intake specialist to join its expa...Mostrar más

 • Oferta promocionada

Sales Specialist

Air Max HVACBurbank, California, US
A tiempo completo

Position Overview: We are seeking a high-performing Sales Manager to support our in-home sales team in real time.This role is critical to our sales process-you will be the go-to decision-maker for ...Mostrar más

 • Oferta promocionada

Principal Customer Engagement Specialist

Medtronic PlcLos Angeles, CA, United States
A tiempo completo

Customer Engagement Specialist.At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.You'll lead with purpose, bre...Mostrar más

 • Oferta promocionada

Remote Care Coordinator

Vitasora HealthLong Beach, CA, United States
Teletrabajo
A tiempo completo

Vitasora Health is redefining how chronic care is delivered in America.We connect patients, providers, and payers through a technology-driven platform built around RPM, CCM, and telehealth, making ...Mostrar más

 • Oferta promocionada

U-Box Customer Care Representative (CDL)

U-HaulVan Nuys, CA, United States
A tiempo completo

U-Haul Company's U-Box Customer Care Representative (CCR; Local Delivery Driver).Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box...Mostrar más

 • Oferta promocionada

Travel CT Tech - $3,164 to $3,349 per week in Long Beach, CA

AlliedTravelCareersLong Beach, CA, US
A tiempo completo +1

AlliedTravelCareers is working with Aya Healthcare to find a qualified CT Tech in Long Beach, California, 90745!.Aya Healthcare has an immediate opening for the following position: CT Tech in Long ...Mostrar más

 • Oferta promocionada • Nueva oferta

Clinical Care Coordinator - MULTI SPECIALTY

HealthEcareers - ClientSan Fernando, California, United States
A tiempo completo

The mission of the Coordinator Clinical Care is to identify high risk patients and help coordinate resources to facilitate care, improve health outcomes, and to reduce avoidable hospitalizations an...Mostrar más

 • Oferta promocionada

Member Care Coordinator

JumpstartMDLong Beach, CA, United States
A tiempo parcial

We've celebrated over a million pounds lost by our members and have helped thousands of our members with hormones replacement therapy.Boasting 14 high-end offices scattered across California – from...Mostrar más

 • Oferta promocionada

Patient Access Specialist

Net2Source (N2S)Los Angeles, CA, United States
A tiempo completo

Job Title: Patient Access Specialist.Duration: 3+ Months (With potential extension).The OHNS department is seeking temporary support staff to assist the Healthcare Navigator team with administrativ...Mostrar más

 • Oferta promocionada

Patient Care Coordinator

TradeJobsWorkForce90012 Los Angeles, CA, US
A tiempo completo

Patient Care Coordinator: Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.Develops buyers by...Mostrar más

 • Oferta promocionada

Customer Experience Specialist

Left Field LabsCulver City, CA, United States
A tiempo completo

Customer Experience & Process Architect.Left Field Labs is partnering with illumend to find a dynamic and strategic Customer Experience Specialist to aid the launch of a category-defining AI soluti...Mostrar más