Technical Support Student

Position Summary

Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events attract customers worldwide and guide people in their daily lives.

At Daktronics youll engage in meaningful work and have the chance to grow both personally and professionally. Our internships and student positions offer hands-on experience mentorship and the opportunity to develop a deep understanding of our products and industry practices.

Youll have a mentor who will challenge you to find solutions take initiative and develop a strong understanding of Daktronics products practices and procedures. We are committed to providing the resources and mentorship necessary to thrive in your position ensuring you feel supported and are successful.

What will the work look like for me

Core Responsibilities :

• Ensure responsiveness and first-time resolution to customers requests for technical support primarily through incoming calls community requests and email conversations.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting plans of action and site-specific information for all customer interactions.
• Receive technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.

When you start your career in a student position with Daktronics youll put your classroom knowledge to the test in a professional setting. Youll provide technical support for customers with Daktronics products and solutions where youll troubleshoot complex issues create plans of action for onsite service advise on part replacement and provide operational assistance amongst other diverse responsibilities.

We provide a complete and fully remote training on our products and solutions. Through the training youll be paired with a mentor who will guide and challenge you to find solutions to technical issues. During your employment with us you can develop proficiency with the following skills.

Youll discover that our student roles align closely with our full-time Technical Support Engineering position and that Daktronics actively seeks to hire promote and reward people who consistently provide outstanding service to our customers. Other opportunities for growth from the Technical Support Engineering roles are :

When will I work

Applicants should be available to work approximately 15 hours per week (maximum of 20 hours per week) during the academic year and up to 40 hours per week during the summer.

Where is this opportunity located

Position has opportunity to work from a US Based home office. This position is open to candidates eligible to work in Sioux Falls South Dakota.

What are the pay and perks

The typical hiring range for this position is $18.00 to $20.00 per hour based on the location of Sioux Falls South Dakota. The actual offer will consider a wide range of factors including relevant education experiences location and applicable local legislation.

Students with GPA of 3.5 and above may be eligible for a $500 Academic Excellence Reward for each spring and fall semester completed while employed. Additional conditions may apply.

This position is eligible for a subset of our company benefits including employee discount program employee assistance program community donation program unpaid time off 401(k) Employee Stock Purchase Plan leaves disability and accommodations. Information about Daktronics benefits can be found on our website Career Opportunities () ( This information is intended tobe a general overview and may be modified by Daktronics at any time.

Qualifications

To be considered for Technical Support Student we require the following :

Academic Requirements :

Other Requirements :

Ready to make an impact Apply now and start your journey with Daktronics.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law.

Key Skills

English,AXA,Immigration,Litigation Attorney,Big Data

Employment Type : Temp

Experience : years

Vacancy : 1

Hourly Salary Salary : 18 - 20