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Electronic Product Support Specialist (This is not a IT position)
Electronic Product Support Specialist (This is not a IT position)Miller Edge, Inc. • West Grove, PA, US
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Electronic Product Support Specialist (This is not a IT position)

Electronic Product Support Specialist (This is not a IT position)

Miller Edge, Inc. • West Grove, PA, US
Hace 10 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Miller Edge, Inc. - Engineering Team

IMPORTANT : This is a HARDWARE support position for electronic products and field installations - NOT an IT / computer support role.

Position Summary

We're seeking an Electronic Product Support Specialist to provide phone-based technical support for our electronic hardware products and field installations. You'll spend 98% of your time on the phone troubleshooting electro-mechanical devices, testing returned equipment, and supporting customers with product installations and service issues.

Primary Responsibilities

Phone & Technical Support (98% of role)

  • Provide technical troubleshooting for electronic hardware products via phone, email, and web platforms
  • Support field installations and service calls for physical electronic devices
  • Diagnose and resolve issues with electronic assemblies and sensors
  • Document all customer interactions in Airtable or similar systems

Hardware Testing & Analysis

  • Test returned electronic equipment to identify hardware failures
  • Operate test equipment to evaluate product performance
  • Analyze electronic devices to determine failure modes
  • Document detailed test results and findings

    • Technical Documentation

  • Develop product specification sheets
  • Read and interpret wiring diagrams, blueprints, and mechanical drawings

    • Supplier Coordination

  • Guide suppliers on testing and functionality of electronic subassemblies

    • Required Qualifications

  • Strong electro-mechanical troubleshooting skills
  • Excellent phone communication and customer service abilities
  • Ability to read wiring diagrams and mechanical drawings
  • Experience with electronic testing equipment and diagnostic tools
  • Proficiency with Microsoft Office
  • Ability to lift up to 25 lbs
  • Strong attention to detail and problem-solving skills

    • Preferred Qualifications

  • Knowledge of electrical codes and standards
  • Experience with hand tools, power tools, and diagnostic equipment
  • Familiarity with documentation tools (Airtable, etc.)

    • Work Environment

    This is a hands-on technical support role requiring phone interaction with customers, testing of physical electronic products, and occasional field support. You must be comfortable working with hardware, tools, and electronic testing equipment.

    If you have a background in electronics, electro-mechanical systems, or industrial product support and enjoy solving hardware-related technical challenges, we want to hear from you!

    Note : This position supports physical electronic products and installations - not computers, networks, or software systems.

    Company Description

    With over 65 years of experience, Miller Edge's commitment to manufacturing products that enhance safety of motorized equipment is unparalleled. The markets we serve include automated manufacturing, automatic gates, aviation and motorized doors. We are a family owned and operated business based in West Grove, PA and Tempe, AZ. Throughout our history, we have been issued over 150 patents and take pride in being innovative. We value relationships with our customers and staff. We believe honesty, integrity and continued learning help us all achieve our goals.

    Company Description

    With over 65 years of experience, Miller Edge's commitment to manufacturing products that enhance safety of motorized equipment is unparalleled. The markets we serve include automated manufacturing, automatic gates, aviation and motorized doors. We are a family owned and operated business based in West Grove, PA and Tempe, AZ. Throughout our history, we have been issued over 150 patents and take pride in being innovative. We value relationships with our customers and staff. We believe honesty, integrity and continued learning help us all achieve our goals.

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    Product Support Specialist • West Grove, PA, US