Claims Representative

Claims Representative

We are seeking a detail-oriented and customer-focused Claims Representative to join our team. This role is responsible for resolving claims filed by customers, transportation, and credit departments using a customer first approach. You will balance customer satisfaction with company interests, ensuring timely and accurate resolution of claims.

Location : Delavan, Wisconsin, 53115 Hybrid (3 days onsite : Mon, Tue, Thu; 2 days WFH : Wed, Fri) Schedule : Monday to Friday, 7 : 30 AM 4 : 00 PM (30-minute unpaid lunch)

Process credits, returns, and debits for customer claims in a timely manner (could be due to warranty issues, product quality issues, misships, product qty issues)

Maintain strong understanding of the life of an order / life of a shipment in order to effectively problem solve order, invoicing, and shipping issues.

Consistent follow up on outstanding claims / RMA's in order to prevent account receivable aging.

Reporting daily metrics on status of claims including processed and oldest claims.

Initiate root cause on claims by contacting department flagged for the claim.

Effectively communicating via phone and email to customers and internal departments to ensure resolution to the customer.

Identify trending issues, notify stakeholders, and assist in problem resolution activities.

Work effectively with cross-functional departments. Develop strong relationships with partners in credit, transportation, order processing, and shipping departments.

Perform other tasks and duties as assigned. Combination of both phone and emails.

Additional Skills & Qualifications

QUALIFICATIONS / ABILITIES :

• Excellent customer service and soft skills - investigate mindset
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure
• Must be able to respond to the customer in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.

EXPERIENCE :

Employee Value Proposition

Join a collaborative team where your problem-solving skills and customer-first mindset will make a direct impact. Enjoy a hybrid work setup and a supportive environment that values integrity and teamwork. This position is a contract with potential hire / extension.

Pay and Benefits

The pay range for this position is $20.00 - $23.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Delavan,WI.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.