Office Manager

Job Description

Job Description

Position Summary

The Office Manager is responsible for the planning and day to day operations of the health center. This role is pivotal in ensuring overall business operations of the office run smoothly and professionally.

Essential Duties & Functions

• Oversee and manage providers’ schedules, ensuring all patients are scheduled appropriately and in a timely manner
• Provide direct supervision and oversight to administrative staff, to include :
• Work assignments and scheduling; PTO management and approval of time; keep accurate payroll records
• Orientation and training of new hires; ongoing training
• Compliance with and control of confidential data; adherence to all Tampa Family Health Center (TFHC), HRSA, State, Federal and accreditation agency rules, and regulations
• Responsible for all direct employee personnel issues and processes, including performance management and appraisal processes
• Oversee and assist in the registration and check-out process; responsible for efficient and effective patient flow from front office through back-office
• Accountable for ensuring quality outcomes, patient satisfaction
• A liaison for medical records and nursing
• Responsible for supply inventory and ordering
• Monitor’s status of all equipment; keeps a maintenance schedule and reports all equipment issues
• Responsible for maintaining a pristine internal and external environment; report all facility and grounds issues, as appropriate
• Responsible for the security of all cash; cash signed for, drawers are balanced daily, and cash always secured as per policy
• Responsible for ensuring various reports are run, cleared, and signed timely
• Support the Mission, Vision and Values of TFHC
• Cultivate and foster a teamwork environment
• Assist internal staff, other health care providers, and third-party payers in performing Qi chart audits
• Handle patients’ questions, concerns, and complaints

Required Education, Certifications, Licenses, & Training (minimum requirements)

Required Years of Experience (minimum requirements)

Required Knowledge, Skills, and / or Abilities