Sales Associate PT (Harry Potter Chicago)

Harry Potter Store Sales Associate

Welcome to Warner Bros. Discovery the stuff dreams are made of. When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programs and services in more than 220 countries and territories, in more than 50 languages. Major brands and networks under the Warner Bros Discovery umbrella include Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others. For more information, visit www.wbd.com

The job at Warner Bros. Discovery's Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world. This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

The daily responsibilities include consistently proactively engaging with guests, assisting customers with merchandise purchases, following the steps of service to ensure the best experience, promoting a positive and seamless guest experience, fostering the store's sales strategy plan on customer engagement, ensuring accurate register and cash handling duties, following safety and compliance protocols, adhering to store uniform policy, maintaining store appearance to meet the company's visual merchandising standards, teaching and living store culture with each associate, collaborating with the team to follow company values, and following store set priorities and brand standards.

The essentials for this role include knowledge of the Harry Potter series and background, demonstrated customer service skills, excellent communication skills, ability to work effectively in a team environment, strong attention to detail with focus on basic numerical skills, highly motivated self-starter with good initiative, proficiency with Word, Excel, PowerPoint, and open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts. Compensation for this position is $19 an hour.