GDC Technical Support Analyst

Job Description

Job Description

Primary Job Title :

GDC Technical Support Analyst

Alternate / Related Job Titles :

Google Workspace Support Specialist

IT Systems Administrator (Education)

Chrome Device Management Analyst

Location : Forsyth, GA

Onsite Flexibility :

Hybrid — Three days onsite, two days remote after training

Contract Details :

Position Type : Contract

Contract Duration : Not specified

Start : As Soon As Possible

Pay Rate : $34–$37 / hr

Job Summary :

The GDC Technical Support Analyst provides high-quality technical support and administration for the Google Chrome Management Console and Google Workspace across educational and correctional environments. This role ensures secure, seamless operation of Chrome devices, user profiles, and applications while supporting educators and staff in a hybrid work setting.

Key Responsibilities :

Manage and administer the Google Chrome Management Console for all GDC / GCI devices and users, including Gmail, Calendar, Groups, and shared mailboxes.

Monitor and report on usage, storage, and security metrics using Admin Console data.

Configure, deploy, and update Chromebooks, extensions, and educational apps .

Enforce device and user policies, such as content filters, sign-in restrictions, and security settings.

Provide Tier 1–2 support to teachers and staff for Chrome OS and Google Workspace for Education.

Troubleshoot hardware, software, and connectivity issues.

Collaborate with instructional technology teams to maintain compatibility with digital learning tools.

Maintain accurate inventory records for Chrome devices and peripherals.

Create and maintain user guides, troubleshooting documentation, and system records.

Analyze support trends to improve device management and user experience.

Monitor system performance, updates, and security compliance within the Chrome environment.

Required Experience :

Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

2+ years of IT support or systems administration experience, preferably in an educational setting.

Hands-on experience managing Google Workspace and Chrome OS devices.

Nice-to-Have Experience :

Experience with large-scale Chromebook deployments.

Familiarity with content filtering tools and compliance reporting.

Google Certified IT Support Professional or Administrator certification.

Required Skills :

Google Admin Console & Chrome Management Console proficiency

Google Workspace administration

Technical support and troubleshooting

Preferred Skills :

Apple / Mac support experience

Network connectivity and Wi-Fi troubleshooting

Device imaging and remote management tools

Documentation and organizational skills

Strong communication and customer service

Additional Skills :

Endpoint security best practices

Knowledge of learning management systems (LMS)

Policy configuration and device compliance management

Working Conditions :

Standard office and hybrid work environment

Travel required within Georgia (to correctional and state facilities)

Occasional lifting up to 25 lbs

Work in secure facilities with escorts as needed

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across technology, life sciences, finance, and public sectors throughout the U.S. and Canada.

Job Number : 25-27863

#gttjobs

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers

Awards

SIA’s Fastest Growing Staffing Firm : 2023 and 2015

SIA’s Best Staffing Firm to Work for : 2019 -2023

Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015

Randstad Preferred Supplier : 2020 - 2023

TechServe Alliance Excellence Award. 2019

NH Business Magazines Fast 5 fastest growing companies

Ernst & Young Entrepreneur of the Year Finalist : 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm : 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for : 2019 -2023\r\nInc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier : 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist : 2015