Temporary Travel Counselor

Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. This is a temporary 3 month role.

What You'll Do

Advise and arrange travel for corporate business customers (both individuals and groups)

Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus. Training may be provided

Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements

Use positive telephone service techniques and act on special customer requests

Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What We're Looking For

Passion for excellence in client service, including proactive anticipation of needs

Native GDS expertise (Sabre, Apollo, Amadeus, and / or Galileo)

Professional communication (written and verbal)

Attention to detail

Act with integrity, and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

Resolving customer issues quickly and independently / with supplier

Teamwork and openness to feedback

Our Traveler Care team is a 24 / 7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.