Telemarketer - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Bonus based on performance
• Flexible schedule

Part-Time Customer Appointment Coordinator (Remote) – DFW Area
About Us:
We are a dynamic insurance agency specializing in auto, fire life, health insurance and financial services. We are seeking a reliable, detail-oriented part-time Customer Appointment Coordinator to help manage scheduling and customer outreach efforts.
Position Overview:
You will be responsible for contacting approximately 175 existing customers monthly to schedule renewal appointments, as well as reaching out weekly to 12-15 new customers to schedule initial appointments. You will make up to 3 contact attempts per customer, manage scheduling in the calendar, send reminders via calls and texts, and follow up with no-shows to reschedule. Additionally, you will verify meeting notes completion, run weekly and monthly reports, and prepare a daily morning prioritization log emailed to the team by 8:00 AM.
Key Responsibilities:

• Call 175 customers monthly to schedule renewal appointments (auto and fire policies)
• Call 12-14 new customers weekly to schedule new customer appointments
• Make up to 3 contact attempts per customer
• Overcoming objectives
• Very Assertive
• Schedule confirmed appointments and send reminder calls/texts the day before
• Follow up with no-shows and reschedule appointments
• Verify meeting notes are completed and mark appointments as done
• Run weekly and monthly scheduling and outreach reports
• Prepare and email a daily prioritization log by 8:00 AM (approx. 45 minutes each morning)
• Maintain accurate records and communicate effectively with the team

Work Schedule:

• Approximately 20-28 hours per week
• Flexible schedule, primarily remote (98%)
• Ability to work independently and manage time efficiently

Qualifications:

• Strong communication and customer service skills
• Comfortable making outbound calls and follow-up communications
• Detail-oriented with good organizational skills
• Proficient with Excel and calendar management tools
• Self-motivated with ability to work remotely

Compensation:

• $16-$19/hour, based on experience

How to Apply:
Please submit your resume and a brief cover letter explaining your relevant experience.

Flexible work from home options available.