Patient Services Representative

Job Description

Job Description

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

We have an immediate opening for a full-time Patient Services Representative to join our Rockville, MD team. The schedule is working Monday - Friday 6 : 30 am - 3 : 30 pm and two holidays per year. Pay Range : $20-23 / hour

How You'll Contribute :

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for :

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer / patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service
• Required to work occasional weekends and holidays

What You'll Bring :

The skills and education we need are :

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer :

We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types :

Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays

401(k) with company match and performance-based bonus opportunities

401(k) with company match

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.