Provides clerical support to the Clinical Manager in managing the day-to-day team operations through assigned workflow processes driven primarily by cross-matrix EMR reports. Supports the home health team by anticipating and responding to team processes related to scheduling, and complete, accurate, and timely flow of patient information. This includes, but is not limited to, patient visit scheduling; MD orders management; assigned workflow processes; and general clerical support to Clinical Manager and assigned clinical team functions. Responsible for keeping the flow of team processes organized to expedite communication and support policies and procedures that ensure smooth, continuous team operations.
Monitors assigned reports and follows up on unresolved discrepancies.
Distributes and/or provides communications to appropriate staff as directed.
Maintains assigned tracking systems with accurate/up-to-date information.
Receives, addresses, triages, and relays messages for assigned team field staff (incoming faxes including physician orders, lab results, etc.).
Participates in quality management activities as assigned.
Facilitates maintaining, updating, and communicating visit schedules for team field staff.
Assists with pre-bill audit activities as assigned. Assists with weekend patient scheduling and on-call coverage.
Supports Agency's customer service reputation by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts.
Other duties as assigned by Clinical Manager.
Requirements
Minimum Qualifications
Environmental/Working Conditions:
This description is a general statement of required essential functions performed regularly and continuously. It does not exclude other duties as assigned.
Team Assistant - Scheduler - Home Health - LPN • West Palm Beach, FL, US
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