Technical Support Engineer, FT, Days

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides advanced technical support for IT systems and ensures the smooth operation of technology infrastructure.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's values : Inspire health. Serve with compassion. Be the difference.

Installs and configures ITS hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods

T roubleshoots and resolves complex challenges related to ITS hardware and software.

Acts as Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations

Performs hardware and software updates to ITS solutions including mobile devices.

Creates and maintains standards documentation related to hardware and software solutions including mobile devices.

Provides training and support to end-users on the use of IT systems and software

Conducts regular audits of IT equipment and ensure compliance with company policies

Utilizes active directory to support the enterprise needs

Performs other duties as assigned.

Supervisory / Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

Education - Associate degree in ITS related field of study.

Experience - Two (2) years related work experience.

In Lieu Of

Equivalent work / education experience may be considered i n lieu of the education and experience requirements noted above.

Required Certifications, Registrations, Licenses

Certification in CompTIA A+, Network+, or similar IT certifications preferred.

Knowledge, Skills and Abilities

Ability to prioritize

Ability to manage multiple assignments and tasks

Strong understanding of networking, hardware, and software troubleshooting

Willingness to learn

Ability to adapt to new technologies and processes

Proficient computer skills

Knowledge of office equipment

Work Shift

Day (United States of America)

Location

Oconee Medical Campus

Facility

7001 Corporate

Department

70019094 ITS Desktop Services

Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.