Resourcive : CX Practice Lead

CX Practice Lead

The CX Practice Lead is a key role within Resourcive's Engagement Team, responsible for the development, growth, and execution of our CX and Contact Center practice. This individual will lead client engagements focused on Contact Center as a Service (CCaaS), AI-powered customer interactions, workforce optimization, omnichannel strategy, and advanced analytics. The ideal candidate will possess deep expertise in contact center operations and technology, strong relationships with technology leaders, and the ability to translate business needs into actionable CX transformation strategies.

As the practice scales, the CX Practice Lead will drive revenue growth while building and managing a delivery team, ensuring Resourcive remains at the forefront of CX and Contact Center transformation.

Success in this role requires strong communication skills, deep technical knowledge of contact center solutions, the ability to collaborate effectively with both clients and internal team members, and the capability to work closely with suppliers to understand their offerings and how they fit client needs.

Key Responsibilities

Client Advisory & Engagement

• Serve as a trusted advisor to technology and operations leaders (CIOs, CTOs, COOs, VPs of Customer Experience, and Contact Center Directors).
• Lead clients through the Resourcive consulting process, from initial assessment to implementation, ensuring business outcomes are met.
• Conduct technical and financial analysis of CX solutions, helping clients optimize vendor selection and achieve cost efficiencies.
• Facilitate executive-level presentations and workshops on CX transformation strategies.

CX & Contact Center Technology Expertise

Revenue and Pipeline Growth

Execution & Solution Delivery

Hours : Monday to Friday 8 : 30 to 5 : 30

Preferred Experience

At least one of the following :

Skills and Expertise :

Compensation :

Base Range : $110,000 - $140,000 and total compensation range $200,000 - $250,000. Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills / achievements, and will be mutually agreed upon at the time of offer.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

Resourcive / ScanSource, Inc. is an Equal Opportunity Employer. EOE / M / F