Client Engagement Specialist

Job Description

Job Description

Description

We are looking for someone to provide Customer Service support as needed via phone, web-based and / or email.

Key Responsibilities

• Develop an extensive working knowledge of the FWAShield product suite
• Design, develop and maintain job aides : FAQs, reference sheets, manuals, etc.
• Maintain and update software help manual and release documents
• Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone, web-based and / or email
• Understands and complies with all company Privacy and Security standards
• Employee may not use or disclose any protected health information, except as otherwise permitted, or required, by law
• Analyze daily news articles and accurately input relevant data into the software
• Perform other duties as required

Skills, Knowledge and Expertise

Benefits

Remote Work Requirements

Healthcare Fraud Shield is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.