Host / Hostess

OVERVIEW OF POSITION :

Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food / service satisfaction and handles customer complaints / suggestions appropriately.
• Seats customers at tables / booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately, and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverages order and refills.
• Assists service personnel in cleaning and setting tables.
• Resolves complaints as he / she becomes aware of them, notifying the manager of any complaints received.
• Assists other service personnel as needed.

Accountabilities

Qualification Standards

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