Case Manager

A company is looking for a Case Manager.

Key Responsibilities

Act as the primary point of contact for client, provider, and customer inquiries and escalations

Support patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies

Maintain accurate documentation and communication while upholding patient privacy laws

Required Qualifications

High school diploma or equivalent

Minimum of 4 years of working experience, with at least 2 years in customer service, call center, or insurance roles preferably in healthcare or pharmacy

Ability to work an 8-hour shift between program operating hours of 8am-8pm EST

Proven ability to manage a case load and prioritize tasks

Ability to efficiently navigate multiple screens and systems