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Collab and App Specialist
Systems Engineering Solutions CorporationAustin, TX, USHace 13 días
Tipo de contrato
- A tiempo completo
- Quick Apply
Descripción del trabajoBachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree Public trust security clearance CompTIA A+ , HDI Desktop Support Technician , ITIL v4 Foundations are preferred Organizational Skills : Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. Team Work : Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Communications : Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Quantitative Management : Ability to determine process measures and track to determine process effectiveness and efficiency. Problem Solving : . Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. Results oriented : Able to drive things forward regardless of personal interest in the task. Medical Dental Vision AD&D STD LTD Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance
Years of Experience : 2 years of experience
Education Requirements : Bachelor’s degree in IT, Computer Science, or related discipline
Program Description : The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
Position Description : Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams.
Responsibilities :
- Serves as advanced technical support for an organization's software applications and collaboration platforms
- Serve as an escalation point for complex issues that Tier 1 support cannot resolve, requiring deeper knowledge of specific systems, software configurations, and user environments.
Requirements
Required Skills :
Preferred Skills
Soft Skills :
Benefits
SES provides a competitive salary and the following benefits :
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App • Austin, TX, US
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