Account Manager

Job Description

Job Description

Salary : $70,000 - $80,000

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

About the Position :

As an Account Manager, you will champion client success, retention, and account growth. You will support account management, inside sales, and marketing. Youll serve as a brand ambassador for the organization. The ideal person for this role will have experience working with clients within the SMB market and will have a good knowledge base on IT (servers, networks, desktops) that make these businesses thrive.

Primary duties for this role will include serving as a liaison between clients and internal GadellNet teams, maintaining strong relationships, and achieving defined goals. This is an account management role with consultative selling.

Qualifications :

25 years in account management, client success, or consultative sales, preferably within the IT services, MSP, or technology sector.

Baseline familiarity with IT infrastructure components (servers, networks, desktops, cloud services) and the ability to translate technical concepts into business value.

Proven ability to build and maintain trusted relationships with SMB clients, including executive-level decision makers.

Excellent written and verbal communication skills, including experience delivering presentations and leading business review meetings.

Strong conflict resolution and issue-management skills, with the confidence to engage technical and operational teams to resolve challenges.

Demonstrated ability to support clients with budgeting, forecasting, and strategic IT planning.

Detail-oriented with the ability to manage multiple accounts, contracts, and deadlines in a fast-paced environment.

Track record of thriving in dynamic, high-pressure situations while staying focused on long-term client outcomes.

Bachelors degree in Business, Communications, Information Technology, or related field preferred; equivalent experience considered.

Experience working in a Managed Service Provider (MSP) or IT consulting environment; prior use of CRM or PSA tools (e.g., ConnectWise, ITGlue, Lifecycle Management).

Responsibilities :

Manage the client on-boarding process from signing of contract through handoff to operations.

Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road.

Sell the customer IT solutions that will transform the way they do business.

Hold Business Reviews on a quarterly basis for current clients adhering to 100% of QBRs per quarter for every silver / gold client.

Function as the liaison between theclient, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction.

Accountable for client retention and assists with service level tracking and reporting.

Collaborate with advisors and project managers for client needs including strategic planning.

Assist clients with budget, forecasting, and asset management.

Manage contract renewals and price increases.

Maintain proactive communication with key decision makers.

Work closely with service delivery team to manage customer escalations and trouble tickets.

Own the identification of at-risk clients and revenue and assist in developing and educating internal teams on Handle with Care plans.

Adhere to administrative tasks such as invoice approval, ticket management, and client documentation.

Necessary Skills :

Excellent interpersonal skills including strong self-motivation, focus and passion for leading people and delivering IT solutions are critical to this role.

Professional oral and written communication skills with a proven track record of executive-level presentation and rapport.

Strong conflict resolution skills. Our partners and internal teams will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.

Ability to handle and thrive under high pressure situations while adapting to change.

Adaptability : this is a fast moving, dynamic environment the ability to adjust to changing priorities is required.

Ability to complete administrative tasks and adhere to deadlines.

Values :

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

At GadellNet, we live and celebrate our three core values :

Make an Impact

100% Responsibility 0% Excuses

Grow or Die

Benefits :

GadellNet also offers the following benefits :

Health, vision, and dental insurance.

Paid time off, including parental leave and volunteer time.

Flexible work environment.

Access to mental health services.

Employee matching donation program.

401k and employer matching.

#IND