Service Advisor

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About

KOLLECTIVE is a new breed of automotive brand that proudly sells and services some of the world's most luxurious and iconic brands, Mercedes-Benz, Lexus, Audi, and Jaguar Land Rover . We operate in New York City, Long Island, New Jersey, and Texas. Our dealerships are digital and physical retail destinations that provide an unparalleled ownership experience. Our mission is to deliver an indelible luxury customer shopping experience that is the bedrock of all we do. We care deeply about our customers, employees, and the community, and we strive to be part of something that makes a real, meaningful difference.

Responsibilities

• Oversee service orders and the flow of Drive Lane to ensure prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
• Provides concierge support for all owner inquiries, whether phone or in person, to assure the customer is not mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains Customer Success Index at or above company standards.
• Assists in diagnosing vehicle problems; orders parts and tools as necessary.
• Oversees administration of warranty claims and trains and supervises the service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintains a good working relationship with factories and fosters positive employee relations.
• As the Service Consultant, you are responsible for assuring that every customer receives excellent maintenance and repair service.
• Delivers an exceptional experience.
• Manages the service process.
• Greets customers and initiates repair orders.
• Prospects and sells dealership services.
• Coordinates work in progress.
• Prepares for after-service delivery.
• Delivers vehicles after service.
• Adheres to established comeback and repeat repair processes.
• Coordinates special parts orders and administers warranty policies.
• Supports pre-delivery and delivery activities, resolves customer concerns, and coordinates collision center repairs.

Benefits

Equal Opportunity

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Retail Motor Vehicles

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