Collections Representative (direct hire)

Job Description

Overview

The Collections Representative is responsible for managing delinquent accounts and executing effective collection strategies to recover outstanding debts. This role requires a balance of negotiation, professionalism, and customer service to achieve recovery goals while maintaining compliance with all federal regulations and client standards.

The position involves direct communication with debtors, accurate documentation of all collection activities, and strategic follow-up to maximize successful repayment outcomes.

Type : Direct hire, full time, hybrid

Pay : $38,000 - $41,500. Has full benefits package.

Collections Representative Requirements

• Education : High school diploma or equivalent required; coursework in business or a related field preferred.
• Skills :
• Strong negotiation and persuasion abilities with professional communication.
• Effective verbal and written communication, including active listening and empathy.
• Ability to handle sensitive or difficult conversations with composure and professionalism.
• Detail-oriented with exceptional organizational and time management skills.
• Proficient in collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance standards.
• Reliable and flexible schedule availability (day, evening, or weekend shifts as needed).
• Licensing : Must be able to obtain any required state or federal collections licenses after hire.

Collections Representative Duties

No deadline to apply.