Senior Customer Success Analyst

A company is looking for a Senior Customer Success Quality Analyst.

Key Responsibilities

Utilize industry best practices to ensure high service standards in customer interactions

Monitor and assess quality of engagement and compliance across various business lines

Drive projects to improve processes, tools, and training based on data-driven insights

Required Qualifications

4+ years of experience in Sales, Enablement, Operations, Quality, or related fields, preferably in SaaS

Proven experience launching quality projects that enhance productivity and customer outcomes

Ability to quickly understand business priorities and analyze data for insights

Experience with tools like Gong and / or Salesforce is a plus

Project management or industry certifications (e.g., COPC, PMP) are preferred