Transactions Supervisor

Transactions Supervisor In Receivables Operations

Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth? As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances. The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records.

Job responsibilities :

• Oversee daily workflow of specific workgroups and / or segments of the workflow process
• Manage a team of full and part-time front line employees
• Handle complex customer relationships while utilizing service improvement tools and methodologies
• Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and / or quality
• Provide guidance and development of the Team Leaders and Operations team members

Required qualifications, skills and capabilities :

Preferred qualifications, skills and capabilities :

A Government Security Clearance may be required for this position. This includes, but is not limited to : Fingerprints, Credit Check, Employment History, Tax Filing History (possibly), References (possibly), Proof of U.S. Legal Permanent Residence Schedule : Saturday, Sunday, Tuesday, Wednesday - 5 : 00 am - 3 : 30 pm Shift differential : 10%

This position may require you to work non-traditional hours and / or additional hours as business needs arise. Work schedule might be subject to change.

JPMorgan Chase & Co. offers a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans.