Lead Water Damage Field Technician
Rainbow International RestorationDavenport, IA, USHace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoMaintain appearance and stock of appropriate tools, materials, and supplies for company vehicles Maintain inventory of related supplies Determine the sequence of steps to be taken when delivering the company's services at the customer's property Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers Oral Communication : Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his / her feet. Written Communication : Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar. Planning and Organizing : Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details. Technical : Is appropriately trained and / or certified and effectively performs all production work within the water mitigation division. Quality : The individual demonstrates accuracy and thoroughness and monitors his / her own work to ensure quality. Education and Experience : High school diploma (or GED). Minimum 2 years experience Must have MICA program experience. Must have IICRC Certification for Water Mitigation. Must have valid drivers license. Mathematical Skills : Adequate math skills - Ability to apply learned techniques to determine appropriate equipment type and number of units. Computer Skills : Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. Understand and become proficient in the use of software systems (e.g. Fusion, MICA, Moisture Mapper). Basic Construction Skills preferred Certificates, Licenses, and Registrations : Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control Technician (OCT) helpful. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and / or move up to 40 pounds and occasionally lift and / or move up to 75 pounds. The work of this position is predominantly carried out on the customer's property. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical. Noise level in the work environment is usually quiet.
Water Damage Field Technician
Assist in retaining customers by fulfilling the company's obligations through the delivery of water mitigation and restoration services.
Primary Duties and Responsibilities :
- Consistently follow Rainbow Restoration's 17 Steps of World Class Customer Service
- Effectively perform all water damage mitigation and restoration services the company offers
- Communicate timely and effectively with customers
- Perform basic equipment maintenance
- Perform basic vehicle maintenance
- Properly document water mitigation files in MICA and Fusion
- Inspect completed work
- Complete technician's daily log
- Complete Work Orders
- Complete appropriate restoration documentation
- Follow Rainbow uniform policy
Additional Duties and Responsibilities :
Decision Rights and Authority :
Working Relationships and Scope :
Performance Competencies :
Qualifications Knowledge, Skills, and Abilities :
Physical Demands :
Working Conditions :
Compensation : $22.00 - $25.00 per hour Based on experience.
At Rainbow Restoration, we're helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow Restoration franchise might be the place for you. Because for our family, this isn't just a job, it's a calling.
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Water Damage Technician • Davenport, IA, US
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