Customer Service Representative II

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses : aerospace defense and security. It develops produces and markets engines and equipment for air and space defense electronics and security solutions.

Position : Customer Service Representative II

Duration : 6 Months

Location : Van Nuys CA 91406

Work Type : Temporary Assignment

Job Type : Onsite

Shift Timings : 7 : 00 A.M - 3 : 30 P.M (M-F)

Job Summary :

Working in a fast-paced environment this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Duties :

Responsible for sales cycle (quotation order entry process shipping docs invoicing follow up with the customer etc.)

Answer customer inquiries in a timely manner; Maintain customer relations

Remedy customer issues

Communicate and coordinate with internal departments

Act as backup for front desk (i.e. covering phones greeting visitors)

Cold call customers

Work with customers to understand and anticipate future needs.

Has developed knowledge and skills through formal training or considerable work experience

Entry level often for those with work experience in the skill area

Works within established procedures with a moderate degree of supervision

Identifies the problem and all relevant issues in straightforward situations assesses each using standard procedures and makes sound decisions

Experience : 2-4 years

Education :

Requires a high school diploma or equivalent.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1