Care Coordinator

Job Description

Job Description : Care Coordinator

Reports To : Manager of Care Coordination

Department : Care Coordination

Employment Type : Full-Time - Exempt

Position Summary

The Care Coordinator is responsible for managing a caseload of 15–30 clients, ensuring that all shifts are staffed with qualified, consistent caregivers. This role combines scheduling, assessment, and client oversight to drive continuity of care, client retention, and overall quality. Care Coordinators act as the primary point of contact for clients and caregivers, balancing operational efficiency with compassionate service.

Key Responsibilities

New Client Assessments

Conduct new client assessments to evaluate care needs, home environment, and client / family goals.

Often partner with the Sales team during intake to ensure a smooth transition, but may also perform assessments independently when needed.

Develop accurate care plans and ensure clients are set up for consistent, high-quality service from the start.

Continuity of Staffing

• Ensure all client shifts are staffed with ongoing, qualified caregivers rather than short-term fill-ins whenever possible.
• Match caregivers to clients based on skills, preferences, and continuity goals.
• Monitor continuity metrics and proactively address gaps.
• Track attendance, reliability, and caregiver performance to maintain consistency.

Client Retention & Quality of Care

Scheduling & Staffing Operations

Client Assessment & Oversight

Client & Family Support

Caregiver Support & Oversight

Provide feedback, including progressive discipline and termination

Efficiency & On-Call

Qualifications

What We’re Looking For

We’re looking for Care Coordinators who are :

Core Competencies

Working Conditions