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Member Service Representative 1
Member Service Representative 1Our Community Credit Union • Montesano, WA, USA
Member Service Representative 1

Member Service Representative 1

Our Community Credit Union • Montesano, WA, USA
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Quick Apply
Descripción del trabajo

Member Service Representative I Join OURCU : Empowering Members, Strengthening Communities

At OURCU, we believe great service starts with people who care. We're looking for a Member Service Representative I to join our Montesano Branch team - someone who loves helping others, values reliability and professionalism, and brings curiosity, warmth, and care to every member interaction.

If you enjoy learning new things, connecting with people, and being part of a tight-knit, supportive team that celebrates success together, this could be the perfect opportunity for you.

What You'll Do

As a Member Service Representative I, you'll be the friendly face of OURCU, helping members handle their everyday financial needs with accuracy and care. From deposits and withdrawals to answering questions and exploring credit union products, you'll help bring our People Helping People philosophy to life.

In this role, you'll :

  • Provide professional, efficient, and accurate teller services, including deposits, withdrawals, payments, and cashier's checks
  • Balance your cash drawer daily and promptly resolve discrepancies
  • Assist members with account questions, updates, and transactions
  • Promote OURCU products and services that fit members' needs- always with a genuine, member-first approach
  • Protect member information and maintain confidentiality and professionalism at all times
  • Collaborate with your teammates to keep branch operations smooth, secure, and efficient
  • Contribute to a welcoming environment where every member feels valued and supported
  • Occasionally travel to Shelton and Elma branches for training, meetings, and team collaboration opportunities

You'll Be Most Successful If You...

  • Love working with people - you're energized by personal interactions and genuinely enjoy helping others
  • Are reliable and take pride in following through on commitments
  • Have an eagerness to learn , actively seek feedback, and apply it to grow your skills
  • Are professional, respectful, and empathetic in every interaction
  • Possess strong attention to detail and enjoy keeping things accurate and organized
  • Are resourceful and thrive on problem-solving and finding solutions
  • Value being part of a collaborative, close-knit team that cares about each other and the community
  • Believe in giving back - you're excited to participate in volunteer events and community initiatives that make a positive difference

    • Key Qualifications

  • High school diploma or GED required
  • 6 months–2 years of experience in face-to-face customer, member, or public service (cash handling preferred)
  • Basic computer skills and familiarity with standard office equipment
  • Excellent communication, math, and problem-solving abilities
  • Professional appearance, attitude, and conduct
  • Bilingual skills a plus!

    • Why Join OURCU?

    At OURCU, people come first- our members and our employees. You'll join a positive, caring, and growth-oriented team that values respect, reliability, and continuous learning. We offer a supportive environment where you can build a career, not just a job.

    Benefits Include :

  • Medical, dental, and vision insurance
  • Voluntary insurance plans
  • Flexible Spending Account
  • Employer-paid life and long-term disability insurance
  • 401(k) plan with generous OURCU contributions
  • Paid Time Off : vacation, sick leave, and 12 paid holidays annually
  • Professional development support, tuition assistance, and career growth opportunities
  • Additional perks such as :

    • Free Employee Assistance Program (EAP)

  • Gym reimbursement
  • Discounted VISA rates and enhanced checking accounts
  • Employee-led engagement committees

    • Compensation & Growth

  • Target starting pay : $17.68 – $21.00 per hour, depending on experience and qualifications
  • Opportunities to advance and earn more as you develop your skills
  • We prioritize promoting from within and providing continuous learning and development opportunities

    • Location & Schedule

    This is a full-time, in-person role based at our Montesano Branch . Schedule : Monday through Friday

  • 8 : 45 a.m. – 5 : 45 p.m. (with a rotating Friday late shift until 6 : 15 p.m.)

    • Ready to Make a Difference?

    If you're detail-oriented, member-focused, resourceful, and excited to be part of a caring, community-focused team, we'd love to hear from you.

    Join OURCU in Montesano , where we serve members with heart, integrity, and local pride!

    OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact or call (800) 426-5657.

    As part of our employment process we require a criminal background check and credit check.

    Job Posted by ApplicantPro

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    Member Service Representative • Montesano, WA, USA