Supervisor of Agent Support

Description

Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. Network Health is seeking a Supervisor of Agent Support to lead agent experience when working with the Network Health Home office. In additional to leading the agent advisors call center team who serves as a point of contract for approved brokers, the supervisor leads the work around agent communication, agent portal functionality, and CMS requested agent testing. The Supervisor will collaborate with the Sales Executives on sales events, reporting, and advertising, as well as keep desk level procedure updated.

Location : Candidates must reside in the state of Wisconsin for consideration. With our hybrid workplace model, this position is eligible to work a hybrid schedule part-time from your home (reliable internet is required) and out of our office in Menasha.

Hours : 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Job Responsibilities :

• Participate in employee recruitment, selection, orientation, training, evaluation, coaching, development with a focus on quality and compliance
• Supervise the Agent Advisors in their support of the Sales Executives - responsible for daily operation of call center team including scheduling and managing work assignments, assisting on the phone, and monitoring overall team performance to goals
• Create and deliver reporting to external agencies.
• Lead external broker communication.
• Lead collaborative Agent Portal cross functional team.
• Identify and maintain processes and process documentation (Desk Level Procedures) within the department
• Perform other related duties as required to achieve the goals and objectives of the company and department

Job Requirements :

Network Health is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.