Front Office Manager

Property About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the DoubleTree by Hilton New York Downtown can mean for you!

Overview

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.

Duties & Responsibilities

Manage all aspects of front desk operations. This includes reservations, front desk, and the bell team. Schedule employees to ensure proper coverage.

Monitor performance and recommend / initiate corrective and / or disciplinary action, or other staffing / human resources-related actions in accordance with company policies and procedures. Alert management of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.

Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget.

Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.

Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.

Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency / crisis situations. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Engineering.

Will serve as manager on duty as required. Accountability : This job is responsible for managing the front office operations at a large hotel. Typically supervises a shift of front office employees, in addition to other duties.

Qualifications

Two or more years front office / guest services leadership (supervisor or manager) experience.

Other :

• Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties. Must speak fluent English.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
• Mathematical skills, including basic math, budgeting, profit / loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are sued often. May be required to work nights, weekends, and / or holidays.
• Must have excellent communication skills, written and verbal, and relate to guests concerns and work well in groups.
• Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.
• Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
• Must be able to handle multi-tasking and be goal- and results-oriented.
• Must have strong time management skills to meet deadlines.

Compensation Range

The compensation for this position is $85,000.00 / Yr. - $95,000.00 / Yr. based on qualifications and experience.