Night Auditor - The Cooper

Night Auditor

The Night Auditor at The Cooper Hotel is responsible for managing all overnight front office operations, including guest services and financial reconciliation. This role serves as the overnight ambassador of the hotel, ensuring that guests receive warm, attentive service consistent with Forbes 5-Star standards, while also ensuring the integrity of the hotel's financial records. The Night Auditor plays a vital dual role in upholding the luxury guest experience and ensuring accurate end-of-day reporting and compliance.

DUTIES & RESPONSIBILITIES :

• Greet late-arriving guests and facilitate check-in and check-out processes with warmth, professionalism, and efficiency.
• Respond to guest inquiries, requests, and issues promptly, taking ownership of resolution while maintaining discretion and courtesy.
• Maintain a calm and welcoming presence in the lobby overnight, ensuring guest comfort and security.
• Offer personalized service by recognizing guest preferences, noting special occasions, and delivering amenities as needed.
• Conduct overnight room service or housekeeping requests when other departments are unavailable.
• Accurately audit, balance, and consolidate all revenue transactions and charges for the day across departments (e.g., Rooms, F&B, Spa).
• Reconcile the front desk's cash drawer, credit card transactions, and folios; resolve discrepancies.
• Prepare and distribute daily revenue reports, trial balances, and accounting summaries for management review.
• Post charges and payments to guest accounts and ensure all folios are accurate and ready for guest review.
• Monitor the property for unusual activity, guest safety, and secure access points; coordinate with security as needed.
• Complete property walks and ensure public areas are clean, orderly, and secure.
• Handle emergency procedures such as fire alarms, medical issues, or inclement weather protocols in coordination with hotel leadership.
• Prepare and deliver a detailed end-of-shift report for morning management and front office teams.
• Ensure smooth transition by briefing the early shift on overnight events, outstanding guest needs, and operational priorities.
• Log all incidents, maintenance concerns, and guest feedback in appropriate systems.

REQUIRED SKILLS & EXPERIENCE :

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :