Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.
About the Role
We are seeking a versatile and detail-oriented Technical Writer to join our Program Management Organization (PMO) in a shared services capacity, providing documentation and content support across multiple business functions.
This role is essential in capturing, documenting, and communicating the onboarding processes, features, and capabilities of our new servicing platform. The Technical Writer will develop and maintain detailed documentation and a centralized Knowledge Base (KB), ensuring that internal teams and client-facing groups have access to clear, accurate, and consistent information.
Reporting to the Program Management organization, this role supports enterprise-wide initiatives, ensures deliverables align with program governance standards, and contributes to the successful execution of product launches, platform rollouts, and both internal and external communications.
Responsibilities:
Documentation & Content Development
Knowledge Base (KB) Management
Program Management Alignment
Requirements
Benefits
Technical Writer • Scottsdale, AZ, US
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