Sales Service Coordinator

Sales and Service Coordinator

Reports To : Sales Manager, Operations Manager, or General Manager

Status : Full-time, Regular position

Category : Sales

Location Name : Stevenson Service Experts Heating and Air

Location Address : 799 Space Dr. Beavercreek, OH 45434

Position Summary

The Sales and Service Coordinator is responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems. You will communicate with the customer regarding scheduled calls and follow-up visits. You will efficiently plan and route the most-appropriate technicians and Residential Sales Consultants in accordance with established guidelines and company procedures. Your work is performed in accordance with established processes and procedures in a fast-paced, constantly changing environment.

Key Responsibilities

• Effectively and courteously communicates with customer in order to schedule service, maintenance, or sales call while gathering information on the customer's current systems and needs.
• Responsible for calling customers to remind them of an upcoming scheduled appointment and to keep them informed on any changes in Technician, Installer, or Residential Sales Consultant arrival time.
• Efficiently and effectively plans and routes branch staff to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board.
• Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations / rescheduling in order to maximize capacity planning.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy.

Desired Skills and Qualifications

What We Offer You, as a Service Experts Employee : Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs.

Following is a summary of the many benefits that could be available to you as a Service Experts Employee.