CSR I

CSR I

MW Components in Logansport, IN is looking for a Customer Service Representative to join our team!

Job Summary : Establish and maintain customer relationship(s) and customer orders / releases. Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Facilitate billing, invoicing, and pack slip creation for in-house branded retail products. Performs varied and diverse office clerical duties.

Job Duties :

• Be the voice of the customer.
• Manage customer purchase orders and releases.
• Maintain accurate customer backlog.
• Resolve customer conflict in a clear and professional manner.
• Clearly communicate updates to customers in a timely manner.
• Approve and process daily invoices and post to the general ledger.
• Process emergency orders.
• Effective working with cross functional teams to achieve goals and objectives.
• Process of credit card payments, issuing credit, and handling refunds for drop ship customers.
• Process the billing, invoicing, and coordinating of export information for drop ship and house account shipments.
• Review Purchase Orders to ensure accuracy with respect to the quote and deliver to Supply Chain team in a timely manner.
• Execute contract maintenance and inform customers of pricing contract changes.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Coordination with Quality to ensure customer requests for PPAP's, ISIR's, or special certifications and labeling.
• Other duties as assigned.

Qualifications :

Immerse yourself in what MW Components has to offer :