Full-time Front Desk Agent

Hotel Clio Front Desk Position

Your inspiration for unforgettable experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South American convivial dining culture, Toro features a ceviche bar, small plates, and fresh locally sourced ingredients. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek.

At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world's best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here!

Job Overview

Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and / or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Qualifications

Education / Formal Training High School diploma or equivalent

Experience None required

Knowledge / Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

Benefits

Salary

USD $20.25 - USD $20.25 / Hr.

Position Type : Regular Full-Time

Property : Hotel Clio

Min : USD $20.25 / Hr.

Max : USD $20.25 / Hr.

Tipped Position : No

Address : 150 Clayton Ln

City : Denver

State : Colorado