Customer Service Representative - Solar

Solar Insure is on a mission to accelerate the clean energy transition by making residential and commercial solar ownership secure, seamless, and stress-free. Our advanced software platform powers warranty, monitoring, and claims management tools that give solar contractors a competitive edge while ensuring long-term protection for homeowners.

We are a nimble, remote-first team passionate about building solutions that make a meaningful difference within the solar industry. With strong momentum and deep industry partnerships, Solar Insure is scaling rapidly. We are seeking a Customer Service Representative (CSR) to serve as the first point of contact for homeowners and partners, providing responsive, knowledgeable, and empathetic solar support. The CSR will help ensure every customer receives timely assistance, accurate information, and a smooth experience throughout their journey, contributing directly to our mission of delivering trusted solar protection and service excellence.

About the Role

As a Customer Service Representative at Solar Insure, you will play a key role in delivering an exceptional customer experience. You will serve as the primary point of contact for homeowners, guiding them through inquiries, service questions, and product support with professionalism and empathy. Your role involves helping homeowners understand the value of their monitoring service, including system health checks, cases and ongoing support.

You will communicate clearly and effectively across multiple channels, including phone, email, and chat, ensuring every interaction reflects Solar Insure’s commitment to trust and reliability. Using tools such as Enphase, SolarEdge, and our internal CRM, you will verify solar system performance, troubleshoot issues, and collaborate with internal teams to resolve customer concerns. By following established procedures and maintaining accurate documentation, you will help ensure a seamless and positive experience for every customer.

Responsibilities :

• Consistently provide a positive, customer-centric experience that surprises and delights customers.
• Create and and manage cases in order to track service calls as needed.
• Serve as the “Voice of the Customer” by communicating feedback to relevant internal stakeholders.
• Assist with additional onboarding and customer success initiatives as needed.

Day-to-Day Admin Work :

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Requirements

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