Customer Service Rep

Job Description

Job Description

Job Description

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients.

• Greet and assist customers in a professional and friendly manner
• Handle customer inquiries, concerns, and complaints promptly and effectively
• Process transactions accurately, including cash and credit card payments
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Provide product information and assist customers in making informed decisions
• Manage multiple tasks simultaneously in a fast-paced setting
• Maintain up-to-date knowledge of company policies, products, and services
• Document customer interactions and update records in the company's database
• Identify and escalate complex issues to appropriate departments when necessary
• Contribute to a positive and supportive work atmosphere

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.