The DCIM (Data Center Infrastructure Management) Business Analyst plays a crucial role in coordinating, organizing, and reporting Sunbird Software's Client Services key performance indicators (KPIs).
In addition, this role will maintain the production demo system, onsite data center audits, and assist with operational efficiency.
Key Responsibilities Ensure accuracy and consistency of KPIs are delivered to management weekly across all Client Services departments and teams.
Develop KPI reporting using HubSpot, Jira, Freshdesk, Smartsheet.
Measure, interpret, and report KPIs on a weekly basis.
Update and maintain Sunbird's demo system and emerging market trends.
Ensure completed services SKUs are reported to finance for revenue recognition and monthly reconciliation.
Support data center audits, including data collection and validation.
Collaborate with cross-functional teams to improve business processes.
Assist with process improvements across Support & Services.
Participate in customer-facing or internal meetings as needed.
Required Skills & Experience Experience with HubSpot, Jira, Freshdesk, Microsoft Suite.
Familiarity with Sunbird Software specifically dcTrack and PowerIQ.
Knowledge of data centers and related operational workflows.
Strong communication and organizational skills.
Ability to analyze KPIs and communicate their meaning clearly.
Business Analyst • Sioux Falls, SD, US
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