Supervisor, Titles & Records - Manheim Orlando

Supervisor, Titles & Records

5 Days a Week On-site at Manheim Orlando in Ocoee, FL

Titles & Records Dept Reports To : Sr Manager, Titles & Records

Position Summary :

The TSSC (Title Shared Service Center) Supervisor position will be responsible for leading a team and facilitating the completion of title services for Manheim's internal and external customers. This position will be responsible for assisting with setting goals for title clerks through training and mentoring, continue to develop each team member's skill base and knowledge of policies / procedures and the department standards for customer service. This position requires a very good working knowledge of the automotive industry and previous experience working with titles is a must. The supervisor should have a proven track record of good communication skills and a strong customer service background. This role supports various processes within the Title Shared Service Center in Ocoee FL.

Key Responsibilities :

• Supervise and support the Title Shared Services team in managing title-related inquiries and service requests, and production targets.
• Lead, train, and mentor title specialists to meet performance goals and uphold department standards.
• Foster continuous development of team members' skills and knowledge of title policies, procedures, and customer service expectations.
• Ensure high-quality service delivery and customer satisfaction across all title operations.
• Collaborate with other departments to resolve issues and improve processes.
• Facilitate cross-training and maintain updated training materials and SOPs to improve departmental performance.
• Assist with conducting semi-annual and annual performance reviews for title clerks.
• Prepare and present coaching reports, both positive and disciplinary, as needed.
• Troubleshoot and resolve issues related to title work completion in accordance with state-specific requirements across all 50 U.S. states.
• Complete applications for new titles for internal and external customers when necessary.
• Collaborate closely with other Cox Automotive divisions to maintain high levels of customer service.
• Oversee the validation and reassignment of titles to new buyers.
• Build and maintain effective communication with BMV / DMV offices nationwide.

Required Qualifications :

Additional Qualifications :

Drug Testing :

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits :

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us :

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.