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Customer Solutions Representative - 25-03298

Customer Solutions Representative - 25-03298

LeadStack Inc.Tulare, CA, US
Hace 5 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job title : Customer Solutions Representative (Front Desk)

Duration : 1 Year and 6 Months Of Contract

Work Location : Tulare, CA 93274

Hours per Week : 24 (Tues-Thurs 8-5 w / 1 hour lunch; subject to change with advanced notice as classes are scheduled)

Pay Rate : $23.16 / hr on W2

POSITION OVERVIEW

As the Front Desk Customer Service Representative at the

  • in Tulare, you’ll be the welcoming face of our facility, ensuring every visitor’s experience is positive and memorable. With flexible hours, you’ll create a friendly and efficient environment for guests and staff, manage our innovative tool and induction lending libraries by assisting users with checkouts and returns, and support hands-on training sessions and equipment demonstrations by preparing materials and assisting our expert team. You’ll also play a key part in keeping our workplace safe, organized, and running smoothly, while providing helpful, on-the-spot support to customers with questions about their billing or energy services. This is a role where your people skills, adaptability, and enthusiasm will shine—making the work both rewarding and enjoyable.

Days / Hours :

  • Tuesday–Thursday : 8 : 00 am–5 : 00 pm (1-hour lunch)
  • Event Days : 9 : 30 am–6 : 30 pm (1-hour lunch)
  • Occasional Monday / Friday shifts for special events (with advance notice)
  • KEY RESPONSIBILITIES

    Front Desk & Visitor Support

  • Greet and assist visitors upon arrival
  • Provide basic technical support for conference and training rooms
  • Communicate with vendors, customers, and staff
  • Provide general customer service
  • Maintain and uphold EEC’s mission, values, policies, procedures, and principles
  • Workshop & Event Support

  • Coordinate logistics and set up for workshops and meetings
  • Assist instructors and internal teams with administrative tasks
  • Support registration, attendance, and customer inquiries
  • Provide support to customers before, during, and after workshops and events
  • Facilities & Operations

  • Support building operations and maintenance
  • Organize operational documents and support document development
  • Submit facility maintenance requests
  • Order and manage supplies
  • Tours and Demo support :

  • Set up & assist SCE team with equipment demonstrations, tours, and consultations.
  • Assist with scheduling and coordinating tours
  • Lending Program Support :

  • Monitor and assist all reservations for lending programs
  • Prepare and package equipment based on reservations
  • Support program pick-up and drop off at the EEC
  • Keep accurate loan records
  • REQUIRED QUALIFICATIONS

  • High School Diploma
  • DESIRED QUALIFICATIONS / EXPERIENCE

  • Bilingual (English / Spanish)
  • Proficiency in Microsoft Office and internet-based applications
  • Strong customer service and communication skills
  • Ability to multitask and prioritize
  • Attention to detail and organizational skills
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    Customer Representative • Tulare, CA, US

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