Client Support

Client Support Specialist

At K1x, we are transforming the tax software landscape with cutting-edge technology that simplifies and streamlines complex tax processes. Our AI-powered solutions help businesses and tax professionals reduce administrative burdens, ensure compliance, and deliver an exceptional client experience.

We are committed to providing world-class, AI-driven support that helps clients resolve issues quickly and efficiently.

As a Client Support Specialist, you will be the first point of contact for customer inquiries, delivering responsive, high-quality support through messaging, ticketing, and AI-powered self-service solutions. You'll manage multiple client conversations at once, resolve issues, and escalate more complex concerns when needed.

This role is perfect for someone who is curious, solution-oriented, and eager to challenge "why not" instead of defaulting to "cannot." You'll also play a critical role in optimizing our AI and automation tools to reduce ticket volume, improve response times, and empower clients to self-serve whenever possible.

Client Support & Problem Solving

Provide fast, professional, and empathetic customer support through messaging and ticketing channels

• Manage multiple client conversations simultaneously, ensuring timely responses and effective issue resolution
• Document and escalate complex cases to Product, Engineering, or Client Success teams when necessary
• Partner with the Client Success team to deliver seamless client experiences across support and account management

AI & Self-Service Optimization

Leverage AI tools to enhance client interactions and improve ticket resolution efficiency

Continuous Improvement & Collaboration

Monitor support trends and client feedback to proactively identify areas for improvement

Success Criteria

To be successful in this role, you will :