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Service Advisor
Service AdvisorLittle Apple Toyota Honda • Manhattan, KS, US
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Service Advisor

Service Advisor

Little Apple Toyota Honda • Manhattan, KS, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Job Description :

Are you passionate about the automotive industry and customer service? Little Apple Toyota Honda is looking for an enthusiastic Service Advisor to join our team. You’ll play a vital role in ensuring our customers receive exceptional service, from scheduling their appointments to delivering completed vehicles. You will also have the opportunity to introduce customers to value-added products and services, all while working in a collaborative team environment.

Key Responsibilities :

  • Customer Service Excellence : Greet customers promptly, assist them with their vehicle service needs, and provide clear communication throughout the service process.
  • Appointment Scheduling : Manage and schedule service appointments efficiently using dealership systems.
  • Repair Order Management : Assist with various types of repair orders including customer-pay, warranty, and internal repairs (UCI’s, PDI’s, Aftersales / We Owe).
  • Effective Labor Rate : Maintain an average of 1.3 hours per repair order and ensure a total effective labor rate of $115.00 or higher.
  • Sales of Services : Introduce and sell dealership products and services, including non-warranty or prepaid service plans, maintenance, repairs, and accessories.
  • Multi-point Inspections : Ensure a multi-point inspection is performed on every vehicle and provided to customers via Xtime Inspect.
  • Customer Communication : Keep customers updated on the progress of their vehicle repairs and explain completed work and inspection results prior to vehicle delivery.
  • Documentation : Follow the 3 C’s process (Customer Concern, Cause, Correction) to document all services and repairs accurately.
  • Warranty Process : Ensure all warranty information is correctly obtained and documented.

Expectations :

General Expectations :

  • Deliver exceptional customer satisfaction consistently.
  • Establish and work towards personal performance goals in line with company standards.
  • Attend weekly meetings to share ideas and solve problems.
  • Participate in ongoing training and performance management to stay current with industry changes and technologies.
  • Follow company policies, work rules, and employee handbook guidelines.
  • Adhere to safety and confidentiality policies.

    • Job-Specific Expectations :

  • Meet sales quotas and goals, including average dollars per repair order and penetration percentage on sales.
  • Utilize established procedures for warranty handling, ensuring timely and effective completion of all repair paperwork.
  • Maintain communication with customers, providing timely updates on repair status, cost, and completion time.
  • Work closely with technicians to ensure efficient use of resources and accurate repair estimates.

    • Compensation & Pay Plan :

    Your pay is determined by your certification levels, tenure, and performance. Little Apple Toyota Honda offers a clear Career Path to help you grow in your role. You will also be eligible for the following incentives :

  • Customer Service Index (CSI) Bonus : Based on monthly survey scores with Honda and Toyota.

    • Advisors must send at least 70% of estimates via text to qualify.

  • Bonus tiers range from 90% to 100%, with incremental rewards.
  • Additional Bonuses : Periodic bonuses based on performance.

    • Qualifications :

  • Licenses : A valid driver's license is required.
  • Preferred Experience : 1 year as a service Writer or in a similar role is preferred.
  • Communication Skills : Excellent communication skills, both written and verbal, are a must.
  • Physical Requirements : Ability to work both indoors and outdoors, lift over 50 lbs occasionally, and perform repetitive tasks such as walking, bending, and grasping.

    • Benefits :

    Little Apple Toyota Honda offers a comprehensive benefits package, including :

  • Health and Dental Insurance
  • Paid Time Off
  • 401(k) with Employer Matching
  • Employee Discounts on Products and Services
  • Ongoing Training and Development Opportunities

    • For more details, visit our Career Benefits Page.

    Ready to join our team? Apply today!

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