Technical Customer Care Specialist

A company is looking for a Technical Customer Care Specialist.

Key Responsibilities

Handle routine customer questions relating to product usage

Provide technical support on issues through to resolution

Accurately log all customer information in the CRM tool

Required Qualifications

High School Diploma / GED and generally less than 2 years' experience

Ability to troubleshoot and document issues related to system performance and functionality

Ability to accommodate extended hours and flexible work schedule

Experience with CRM case logging and interaction distribution systems preferred

Automotive industry knowledge is a plus